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PlayerZero brings the user directly to the developer when an issue happens within a web application. By reproducing experiences via simulation, the user can “take you” to their issue on your local environment — so you can validate your hunch and see it happen for yourself. Addressing production bug reports is frustrating and arduous; so much gets lost in the annoying game of telephone between those who feel (support) and those who fix (engineering).
PlayerZero gives you all the context you need when a user reports an issue(cursor movements, API mocks, etc) so you can debug fast and build faster. Take it one step further and share a replay with your team, communicate in context, and validate fixes.
A user runs into an issue on your web app.
The user reports the issue to your team through a pre-existing channel. (Email, chat, phone call, etc)
Your support team makes a note of the issue and reports the bug to the engineering team. (Jira, Zendesk, Slack, Teams, etc.)
Behind the scenes, PlayerZero packages and logs the context for the entire user session leading up to the reported error.
The logged session includes context for the error, a “play” button for quick simulation as well as a sharable link for easy curation.
A developer picks up the link, dives into the session and runs the user session as a simulation in any environment; they can navigate step by step and interact with the browser like a real user session. This is more than a playback, this is a simulation.
A team member(CS, engineering, executive, etc) is using the product and finds a bug.
The team member copies the session link by clicking the “copy session link” widget at the bottom right of the screen (this widget can be turned on/off for the environment level as needed).
The team member sends the link to the engineering team for review.
Behind the scenes, PlayerZero packages and logs the context for the entire user session leading up to the reported error.
The logged session includes context for the error, a “play” button for quick simulation as well as a sharable link for easy curation.
A developer picks up the link, dives into the session and runs the user session as a simulation in any environment; they can navigate step by step and interact with the browser like a real user session. This is more than a playback, this is a simulation.
More Pages:
Setup: Getting started with PlayerZero
Tutorial: Simulate a user experience with PlayerZero